Privacy Policy

Privacy Policy
Last Updated: May 14, 2025

This Privacy Policy explains how Navena ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from [navenaofficial.com] (the “Site”) or interact with our services (“Services”).
We comply with applicable privacy laws including the General Data Protection Regulation (GDPR) and, where applicable, the California Consumer Privacy Act (CCPA).

What Personal Data We Collect
We collect personal data that you provide directly, including your name, address, email, phone number, shipping and billing information, payment details, and order history.
We also collect data automatically when you browse the site, such as IP address, device type, browser type, pages visited, and usage patterns.
Additionally, we may receive information from third parties like Shopify, payment providers, and analytics or advertising partners.

How We Use Your Data
We use your information to process and deliver your orders, handle payments, provide order confirmations and updates, offer customer support, detect and prevent fraud, comply with legal obligations, improve website performance, and – with your consent where required – deliver marketing communications and personalized ads.
Our legal bases for processing include fulfilling contracts, complying with legal obligations, pursuing legitimate interests, and obtaining your consent where necessary.

Cookies and Tracking Technologies
We use cookies and similar technologies to operate our site, remember user preferences, analyze performance, and provide personalized content and advertising.
You can manage cookie preferences through your browser settings. Blocking cookies may affect your experience.
We honor Global Privacy Control (GPC) signals where required. More on Shopify cookies: https://www.shopify.com/legal/cookies

Sharing of Your Information
We only share your information when necessary with trusted third parties. This includes Shopify, payment processors, logistics providers, marketing and analytics services (only with consent), and legal authorities if required by law.
We do not sell or rent your personal data.

Data Retention and Security
Your data is stored securely through Shopify and other compliant third-party providers. We retain your information only as long as necessary to fulfill orders, meet legal requirements, handle disputes, and maintain business records.
We implement standard industry security measures, but no method of transmission over the Internet is completely secure.

Your Rights
Depending on your location, you may have the right to access your data, request correction or deletion, restrict or object to processing, withdraw consent, opt out of marketing, or request a copy of your data.
You can exercise these rights using the contact form on our website. We may ask you to verify your identity before responding.

International Data Transfers
Your personal information may be transferred and processed outside your country, including in the United States and Canada.
We rely on Shopify’s use of Standard Contractual Clauses and other legal mechanisms to ensure adequate data protection.
More information is available at https://www.shopify.com/legal/privacy

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Updates will be posted on this page with a new “Last Updated” date.

Contact
If you have any questions about this policy or wish to exercise your data rights, please reach out via our contact form.